D&H Laser Works Shop Policy
Processing & Shipping
- Orders are typically processed within 2 business days (custom orders may require additional time).
- Shipping is available within the U.S. (No international shipping available at this time).
- We are not responsible for delays caused by the carrier. Please ensure your shipping address is correct at checkout.
Custom Orders
- We specialize in custom laser engraving and acrylic/leatherette hat patches.
- All custom orders require approval of the final design before production.
- Once approved, custom orders are non-refundable.
Returns & Refunds
- Due to the nature of our products, ALL SALES ARE FINAL, unless an item arrives damaged or defective.
- If you receive a damaged item, please contact us within 5 days with photos, and we will work on a resolution.
- We DO NOT accept returns on personalized/custom items unless there is an error on our part.
Cancellations & Changes
- Custom orders may be canceled within the same business day the order was paid for.
- Custom orders may be modified in the deign stage ONLY.
- If production has started, and you need to make a change, you will be billed for the cost of materials used for the initial production being started as well as a $25 redesign fee.
Bulk & Wholesale Orders
- Bulk and wholesale pricing is available. Please contact us for details.
Contact & Support
- If you have any questions, please reach out via e-mail: aaron@dhlaserworks.com before placing an order.